ae77's Privacy Policy — Your Information Is Completely Safe

Section 1

ae77 is a safe and reliable online gaming platform for players in Bangladesh. We believe that protecting our users' privacy is not just a legal obligation — it is our ethical responsibility. This Privacy Policy ("Policy") applies to the use of ae77's website and related services ("Platform").

This Policy explains what personal information we collect while you use the ae77 Platform, why we collect it, how it is used, who it may be shared with, and what steps we take to protect your information. By using this Platform, you are considered to have accepted the terms of this Policy.

We may update this Policy from time to time. You will be notified of any changes through the Platform. If you have any questions, please contact us at [email protected].

Section 2

We collect various types of information when you create and manage an account on ae77 and when you use the Platform. This information falls into three main categories:

2.1 Information You Provide Directly

The information you provide to us directly includes:

• Full name and date of birth (for age verification)
• Email address and mobile number
• Password (stored in encrypted form)
• Information related to bKash, Nagad, or Rocket accounts (for transaction verification)
• Messages and attachments provided when contacting customer support

2.2 Automatically Collected Information

Information collected automatically while you use the Platform:

• IP address and device identifier information
• Browser type, operating system, and device characteristics
• Date, time, and session duration of Platform access
• Pages visited, links clicked, and usage patterns
• Information collected through cookies and similar tracking technologies

2.3 Transaction-Related Information

A record of every deposit or withdrawal transaction on your account is stored. This includes the transaction amount, date, method (bKash, Nagad, or Rocket), and status. This information is used to ensure financial security and prevent fraud.

Section 3

ae77 uses your personal information only for specific, legitimate, and clearly defined purposes. We never collect more information than necessary or use it beyond those stated purposes. The main purposes for using your information are:

Section 4

ae77 does not sell your personal information or transfer it to unauthorized third parties. However, information may be shared in the following limited circumstances:

4.1 Service Provider Partners

We work with trusted third parties to operate specific functions of the Platform. This includes payment processing (bKash, Nagad, Rocket), game software providers, and technology service providers. These partners are required to follow strict confidentiality obligations.

4.2 Legal Obligations

ae77 is required to comply with the law if disclosure of information is necessary as part of a court order, government directive, or legal process. Where possible, we will attempt to notify you before such disclosure.

4.3 Business Changes

User information may be transferred in the event of a company merger, acquisition, or asset transfer. Even in such circumstances, the new entity will be required to ensure the same or a higher standard of privacy protection.

Section 5

ae77 uses cookies and similar technologies to improve the Platform and personalize your experience. Cookies are small data files stored in your browser.

5.1 Types of Cookies

• Essential Cookies: Required for the core functions of the Platform. They ensure login sessions, security verification, and basic functionality.
• Functional Cookies: Remember your preferences and settings — such as language selection and display preferences.
• Analytics Cookies: Collect anonymous statistics to help us understand which parts of the Platform are used most.
• Security Cookies: Help detect fraudulent activity and unauthorized access.

5.2 Cookie Controls

You can turn off non-essential cookies through your browser settings. However, disabling certain cookies may limit some functionality of the Platform. Essential security cookies cannot be disabled, as they are necessary to protect your account.

Section 6

ae77 applies industry-standard technical and organizational measures to protect your personal and financial information. Our security framework is built on the following layers:

No information technology system is completely free of risk. We therefore ask you to stay vigilant in protecting your own account — use a strong password and never share your login details with anyone.

Section 7

ae77 does not retain your personal information longer than necessary. The retention period depends on the type of information and the purpose for which it was collected:

• Account Information: For as long as the account is active and, after closure, for the period required by law.
• Transaction Records: For the period required under applicable financial regulations.
• Communication Records: For a limited period to maintain customer service standards.
• Cookies and Session Data: Temporary cookies are deleted at the end of a session or when the browser is closed; persistent cookies have a defined expiry period.

Once the need to retain data has ended, ae77 securely deletes or anonymizes the information so that you can no longer be identified.

Section 8

As a user of ae77, you have the following rights over your own personal information:

8.1 Right to Access Information

You can find out at any time what information we hold about you. Send a request to [email protected] and we will provide you with a copy of your information.

8.2 Right to Correct Information

If your profile contains inaccurate or incomplete information, you may request a correction. Keeping information accurate and up to date helps us maintain the quality of our service.

8.3 Right to Delete Information

In certain circumstances you may request the deletion of your personal information. However, some information may need to be retained to meet legal obligations or protect legitimate interests.

8.4 Right to Object to Processing

You may object to the processing of your information for specific purposes. In particular, you may withdraw your consent to marketing communications at any time.

To exercise any of the above rights, contact us at [email protected]. We will generally respond to your request within a reasonable time.

Section 9

ae77 is a responsible gaming platform. This Platform is for users aged 21 and above only. We do not knowingly collect personal information from anyone under the age of 21.

If we become aware that information from a minor has been collected, we will immediately delete that information and close the associated account. If you believe we hold information about a minor, please notify us at [email protected].

Section 10

ae77 reserves the right to update this Privacy Policy as needed. If any significant changes are made to the Policy, you will be notified through a notice on the Platform. Continued use of the Platform after changes have been made will be taken as your acceptance of the updated Policy.

We recommend that you review this Policy regularly so that you always have the latest information about how your data is managed.