Help Centre
ae77 Frequently Asked Questions
All your questions about accounts, deposits, bonuses, the VIP programme, and cricket betting — answered in one place, in plain English.
This FAQ page was created with the convenience of ae77 players in mind. It covers more than twenty detailed questions across five important topics — from accounts and login, to deposit methods, VIP cashback, identity verification, and cricket betting. If you cannot find your question here, contact our 24/7 support team.
Account & Login
No, each player is allowed only one account on ae77. Creating multiple accounts under the same person's name is against the rules and may result in account suspension or termination. If you are having trouble with your account, contact the support team instead of opening a new one.
To update personal information, contact the ae77 support team via live chat or email. You may be asked to provide some details to confirm your identity. For security reasons, these changes cannot be made directly from the dashboard.
Use the "Forgot password?" option on the login page. Enter your registered email or phone number and a verification code will be sent to you. Once you enter the code correctly, you will be able to set a new password. If you run into trouble with this process, contact the support team directly.
Yes, you can log in to ae77 from any device. There may be a verification step the first time you log in on a new device. Your information stays protected thanks to SSL encryption. However, be careful when using public Wi-Fi and make sure to log out after your session.
Deposit Questions
The minimum deposit on ae77 is ৳100. This applies to all payment methods — whether you deposit via bKash, Nagad, or Rocket, the minimum amount each time is ৳100.
After logging in, go to the deposit section and select Nagad as your payment method. Enter the amount and confirm — a Nagad number will appear on screen. Send money to that number using the Nagad app and then confirm the transaction by entering the transaction ID on ae77. Your balance is usually updated within a few minutes.
ae77 does not charge any deposit fees on its end. However, mobile banking providers — bKash, Nagad, or Rocket — may deduct a transaction fee according to their own policies. Check the app or website of your chosen payment service for details on those charges.
First, confirm whether the transaction was successful via the bKash SMS or app. If it was successful, note the transaction ID and inform the ae77 support team via live chat or email. They will verify and add the balance promptly. Keeping a screenshot of the deposit details will speed up the process.
Yes, Rocket — the mobile wallet service from Dutch-Bangla Bank — is fully supported on ae77. You can deposit through the deposit section by selecting Rocket, the same way you would with bKash or Nagad. Deposits start from a minimum of ৳100.
VIP Programme
Each week, cashback is paid out at a set rate based on your betting activity. The higher your VIP level, the higher the cashback rate. At the end of the week, this cashback is automatically added to your account. It is a regular reward that ae77 provides to active players.
ae77 has five VIP levels in total. The Bronze level offers up to 0.2% weekly cashback, Silver offers 0.4%, Gold offers 0.6%, Platinum offers 0.8%, and the highest level, Diamond, offers up to 1.0% weekly cashback. The higher the level, the greater the benefits.
Members at higher VIP levels enjoy priority support, early access to special promotions, and exclusive rewards. ae77 gives its highest level of attention to Diamond members. Ask via live chat for full details on VIP rewards.
VIP level progression depends on your regular gaming activity. The more active you are and the more you participate in games, the sooner you create the opportunity to move up to the next level. You can see your current standing and what is needed for the next level in your account dashboard, or ask the support team.
Account Verification
ae77 may request identity verification when you make a significant withdrawal for the first time, or if any suspicious activity is noticed on the account. This is a normal process to ensure the security of your account.
Yes, all documents submitted for verification are kept completely secure. ae77 uses SSL encryption and does not share your personal information with third parties. See our privacy policy for more details.
Identity verification is done primarily for the player's own security. It helps prevent minors and unauthorized individuals from using accounts, identifies multiple accounts held by the same person, and protects against financial fraud. It is part of maintaining a safe gaming environment.
Generally, a National ID card (NID), passport, or driving licence are accepted as proof of identity. A recent utility bill or bank statement may be requested for address verification. Documents must be clear and legible. Confirm with support which documents are required in your case.
Cricket Betting
Yes, ae77 offers live in-play betting. Markets update in real time during a match and you can place bets at various moments, including on wickets, overs, and run milestones. Live betting provides a more engaging gaming experience.
If a match is declared no-result due to rain or any other reason, the bets placed on that match are generally voided and the original stake is returned. However, the specific rules depend on the market and the circumstances. You can find the full rules on the ae77 terms and conditions page.
Yes, accumulator betting is supported on ae77. You can combine multiple events or markets into a single bet. If all your selections are correct, you win at the full combined odds — but if any one selection is wrong, the entire bet is lost. Bet carefully.
ae77 offers a wide range of popular markets including match winner (for example, who will win a Bangladesh vs India match), toss winner, top batsman, top bowler, runs per over, over/under runs, and powerplay score. If you have a particular interest in T20, BPL, and ICC tournaments, you will find all markets in the cricket section.
Withdrawal requests on ae77 are generally processed within 15 minutes to 2 hours. The minimum withdrawal amount is ৳800. You can receive your funds quickly via bKash, Nagad, or Rocket. Having your account verification completed makes the process smoother.
Have more questions? We are ready to help.
If you cannot find your answer in this FAQ, the ae77 support team is always by your side — in both Bengali and English.
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